Support

Last Updated: October 4, 2026

Contact: gwsiny@gmail.com

We typically reply within 48 hours. Chinese and English are both fine.

Frequently Asked Questions

Do I need an account to use PersonaTie?

You can explore and edit graphs, use the AI Scribe, and subscribe to Pro without signing in. Ink top-ups require linking an Apple or Google account, so purchased Ink can be accessed on another device. Linking an account also lets you keep a display name and profile.

Will my graphs sync across my iPhone and iPad? What if I reinstall?

Yes, automatically, as long as your device is signed in to iCloud. Graphs are stored in your own private iCloud database, so they come back after reinstalling and appear on your other devices signed in to the same Apple ID. Give a fresh install a minute or two to download. Imported book text (EPUB) stays on the device it was imported on and is removed when you delete that graph; reimport the file on a new device if you want to read through it again.

What is a "Universe"?

A Universe is a scoped network of characters and relationships. PersonaTie has four classes:

What is the Cross-Universe Persona Index?

A single real person — like Su Shi — can appear in multiple universes (the Song Dynasty history, a biographical work, your own historical fiction). PersonaTie lets each appearance be its own independently-editable Persona, while keeping them cross-linked. Open any character's detail panel to see their other personas.

How does the AI Scribe (书僮) work?

Open an EPUB from Files, share it into PersonaTie, or choose a public-domain book from the built-in shelf. Select chapters for the cloud AI Scribe to read and organize into characters, relationships, and events with chapter references. You can check the original text, edit the results, and ask the Scribe about a character or relationship. No API key is needed.

What is "ink" (灵墨)?

Ink measures AI usage. New users start with 500,000 Ink; the free tier also includes a monthly allowance of 200,000 Ink. PersonaTie Pro (风雅版) includes a monthly allowance of 2,500,000 Ink. Monthly allowances reset on the first of the month. Top-up packs (2M or 7M Ink) do not expire and require a linked account. AI reading consumes Ink according to usage, so longer selections can use more. Check the estimate before starting and the Ink history in the app for usage details.

What does PersonaTie Pro include?

Unlimited graphs (the free tier allows 3) and 2,500,000 ink each month. Monthly or yearly, billed through the App Store. Cancel any time in iOS Settings › Apple Account › Subscriptions.

I bought Pro or ink but the app doesn't show it.

For Pro, open Settings in PersonaTie, then Manage Subscription and Restore Purchases while using the same Apple Account you bought with. For Ink top-ups, sign in to the Apple or Google account linked in PersonaTie when you purchased; consumable Ink is held in that account and is not restored with the subscription button. If a purchase still does not appear, email us with the date of purchase.

How do I delete my data?

Graphs: delete them in the app, or clear the app's iCloud data in iOS Settings › your name › iCloud › Manage Storage. Account (ink balance, purchase records, profile): tap the seal › account › Delete Account. See the Privacy Policy for what is stored where.

Is my data shared with Google?

Only the text you send to the Scribe (a title, a pasted passage, selected chapters, passages found in your imported book for a character you pick, and the relevant names and relationships from your graph) is relayed to Google Gemini for that request. We do not store it on our servers, and Google processes it only to answer that request. Your graphs themselves live on your device and in your private iCloud.

I have a feature request.

We love hearing them. Email gwsiny@gmail.com with subject line "Feature Request" and a brief description.

I found a bug.

Email gwsiny@gmail.com with subject line "Bug" and as much detail as you can: device model, iOS version, what you were doing, what happened. Screenshots help.

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